No returns or exchanges due to change of mind will be accepted.
RETURNS
Refund requirements
Returns or exchanges are applicable only for damaged/defective products or items not as ordered.
To qualify for a return, the item must be unused and in the same condition as received, accompanied by the original proof of purchase.
Non-Returnable/Non-Exchangeable Items.
Please refrain from returning purchased products directly to the manufacturer.
Refunds
Upon receiving and inspecting your return, we will send you an email notifying you of the approval or rejection of your refund.
Delayed or Missing Refunds
If you haven’t received your refund, please check with your bank first.Contact your credit card company; refunds may take some processing time.Next, contact your bank; there is often a processing time before a refund is posted.If you’ve completed all these steps and still haven’t received your refund, contact us at service@upcountyflow.com.
Communication
We only replace items that are defective or damaged. If you need to exchange the same item, send us an email at service@upcountyflow.com.